The purpose of the SOFT model is to investigate a system e.g. a company, a production, workflow etc. You will be investigating both the Space, Organization, Finance & Technology, hence SOFT, within the system. The SOFT model will help you gain an overview and accumulate a good amount of research prior to moving on to development phases.
Tips to include participants who are not able to:
Overview of system
Moderate to Complex
You and your design team. If used in a workshop; groups of 3.
- Be analytical
- Be reflective
- Interact with users
Step by step:
4 areas need to be investigated: Space, Organization, Finance & Technology.
You should be investigating the following within space:
- Physical properties
- Distributing workspaces
You should be investigating the following within the organization:
- How is the organization put together?
- What is the organization’s goal?
- How is the work distributed?
- Division of labor
- Roles & responsibilities
- Reward System
You should be investigating the following within finances:
- Wage costs
You should be investigating the following within technology:
- Equipment & assistive devices
- IT systems
- Communication tools
When doing this method you should consider:
If you decide to use the SOFT model within a workshop it would be a good idea to only choose one of the four areas meaning either space, organization, finances or technology as the method can be overwhelming.
If you decide to work within space, we recommend you to use the method ‘physical model’. If you decide to work within organization, we recommend you to use the method ‘flow model’ and/or ‘sequence model’. If you decide to work within technology, we recommend you to use the method ‘artifact model’. You could also decide just to focus on the work practices within the sytem, if so, we recommend you to use the cultural model.
Organized folders for data, pens, paper, computer, images