The purpose of a user interview is to gain knowledge and empiric data about a topic or situation seen from a users point of view, through a structured conversation.
It is good for both initial contact to get to know the user and their experience, but can also be used for tasks like validation of a concept
Tips to include participants who are not able to:
Step by step:
Locate the right users for your situation and project and get into contact
Prepare the questions/talking points you want to ask in advance
Meet with the user at a spot you are both comfortable with and perform the interview
To fully engage the user ask them back for validation of concepts
When doing this method you should consider:
- Make sure not to just ask the questions but more intertwine them into a conversation. The questions should be more talking points to guide through a conversation.
- Make sure the questions are cohesive when planning the interview guide.
- Make sure to have as few users being interviewed at a time to allow all users to contribute – some might though feel more comfortable if they have another person to spar with during the interview.
- Its okay to have someone joining you for documentation during an interview, but it is advised that the amount of interviewers does not exceed the amount of users interviewed.
- Make sure the questions are not offensive to the person being interviewed
- Look at body language and tone as much as the spoken word