Love your respondent
The purpose of love your respondent is to get to know your user on a more intimate level. This “method” is more to describe a way of communicating and acting with a user while doing field work than it is a specific method. It gives guiding tips on how to gain trust and build up a different layer of empathy than simply performing a regular user interview.
Accomodate participants who are not able to:
Basic knowledge about the user
No. of participants
Core abilities: - Communication - Reflective thinking
Step by Step
|1||Find and meet up with your user||4||Use encouragement to emphasize that the user should just say whatever they have in mind.|
|2||Ask compassionate questions to try to understand the disconnections between what we believe, what people say, and what they do.||5||Use judgement as a way to reflect, without letting it influence the direction of the interview. Whenever judgement occurs, reflect and think of the gap between your perception/values and theirs.|
|3||Show excitement to talk to the user, and ask questions like if you were to get to know a date or a long lost friend.||6||Do not be afraid to expose your vulnerabilities and show your flaws. That way, people will be able to relate to you more and less reluctant to open up.|
When doing this method you should consider
- Once you have established trust, they will be much more open to share things.
- Do not push to hard for information the user is not comfortable with
- If the user is not ready to open up try breaking the ice with your own experiences